Terms of Service

These Terms of Service ("Terms") govern access to and use of the ClaimBuddy platform and related services (collectively, the "Service") provided by ClaimBuddy, Inc. ("ClaimBuddy"). Use of the Service is also governed by the applicable Master Services Agreement, Order Form, and Business Associate Agreement executed between ClaimBuddy and the customer ("Customer Agreement"). In the event of any conflict, the Customer Agreement controls.

1. Use of the service

The Service is intended for use by authorized employees and contractors of ClaimBuddy customers acting in a professional capacity. You agree to use the Service only for lawful purposes and in accordance with the Customer Agreement.

2. Customer data

As between the parties, the customer owns all customer content, including any evaluations, settlement records, or other outputs produced through the Service. ClaimBuddy retains no rights in customer content other than the limited rights necessary to provide the Service.

3. No model training on customer data

ClaimBuddy does not use customer data to train, fine-tune, or evaluate foundation models or any other models. We do not sell customer data to any third party.

4. Examiner judgment is authoritative

The Service is designed to assist licensed claims professionals. Outputs of the Service are advisory and must be reviewed by a qualified examiner before any claim decision is made. ClaimBuddy does not produce settlement recommendations and is not a substitute for professional judgment, legal advice, or medical judgment.

5. Confidentiality

Each party will protect the other's confidential information using at least the same degree of care it uses to protect its own confidential information of like importance, and in any event no less than a reasonable standard of care.

6. Warranties and disclaimers

ClaimBuddy will provide the Service in a professional and workmanlike manner. Except as expressly set forth in the Customer Agreement, the Service is provided "as is" and ClaimBuddy disclaims all other warranties to the maximum extent permitted by law.

7. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the Service. Each party's aggregate liability is limited as set forth in the Customer Agreement.

8. Term and termination

These Terms remain in effect for the duration of the Customer Agreement. Either party may terminate for the other party's uncured material breach as described in the Customer Agreement.

9. Governing law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws principles.

10. Contact

Questions about these Terms can be sent to legal@claimbuddy.ai.